Hospitality professionals need to be excellent communicators in order to engage effectively with guests and delight them with their services. Communication skills include not only language skills but understanding your guest needs, non-verbal and body language as well.
In hotels a variety of Guests comes to stay from different cultures hence communicating with them can be difficult. in this course Mrs Sharmila Chand, who is a senior journalist and has been reviewing hotels since a long period of time, is sharing using tips on improving the communication skills of front-office associates in the hotel.
We will cover all aspects of communication
– how to greet hotel guests and check them
– how to handle guests requests
– How to check them out
– what are do and dont in communication with guests.
Take this course to improve your personality and ability to communicate well with your customers.
